The Visa Consulting and Analytics team is looking for a high-performance individual to join its Implementation Services practice and play a key role in developing and delivering high impact projects in the Central America & Caribbean region. The potential candidate will proactively engage with Visa Clients, by delivering, implementing and executing projects and solutions on behalf of issuers, acquirers and merchants. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner.
The Implementation Services Director will support the design, implementation and execution of business initiatives and consulting recommendations for clients on their behalf. This individual will shape delivery frameworks and methodologies and lead end-to-end implementation of customer lifecycle programs and campaigns, card portfolio solutions, product development-redesign projects, process improvements, and any enablement required to drive payment volume, revenue growth and efficiencies on behalf of our partners across the LAC region.
This role will combine commercial intelligence with Visa data assets, proprietary analytical solutions, cutting edge digital platforms, program capabilities, CRM best practices and partnerships to enable engaging interactions, optimized results and product enhancements.
The potential candidate will proactively develop and carry on innovative and value-added use cases ensuring a smooth and flawless execution across all program stages including design, planning, segmentation, targeting, offering, distribution, reward fulfillment, project management and performance management.
Specific duties and responsibilities for this position include but are not limited to
- Product implementation and Technology projects Support VIS team in developing new use cases related to product implementation support and technology projects, such as development of new products, implementation of Visa’s products and services into issuers, acquirers and merchants.
- Business Development Develop the VIS Digital Practice by bringing in new projects and developing use cases related to it. Creation of developing, digital and multidisciplinary teams to implement digital tools and methodologies to expedite product launches and go to market.
- Execution & Implementation Focus This role requires a significant portion of time dedicated to hands-on execution and implementation activities. The Director will not only oversee strategic planning and stakeholder management but will also be directly involved in driving project deliverables, coordinating resources, resolving issues, and ensuring the timely and high-quality deployment of digital payment solutions.
- Financial Oversight Oversee the operational budget, tracking expenses, and aligning spending with strategic priorities.
- Performance Management & Reporting Track and measure projects KPI’s. Analyze results, provide insights and foster a virtuous cycle of continuous improvement.
- Collaboration Serve as liaison with functional teams ensuring consistency and collaborative working environment throughout Visa’s local, regional and global groups.
- New use cases development Leverage Visa’s innovation, product and data capabilities to further grow our clients’ business by working together with the sales and product teams as well as the Visa Innovation and Data Science team
- Standardize and scale Help scale the function by shaping frameworks, methodologies, processes and required operational enablers to drive business growth and efficiencies on behalf of our partners and internally.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.