- Provides leadership to a team of 8-10 members and ensuring the team meets all service level agreements and team objectives
- Maintains high availability of the Visa Transaction systems
- Reduces detection and mitigation time for all incidents, and within SLA
- Ensures timely communication to all stakeholders of all incidents and within SLA
- Bridge Stewardship in support of timely resolution of internal issues
- Drives improvements around customer experiences by reducing Incident response and resolution times
- Drives continuous improvements projects to minimize customer impact through automation, improve knowledge base, and/or other means
- Improves operational efficiencies and ultimately drive better customer experience
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Visa is not offering relocation assistance for this role.
Visa will accept applications for this role until at least January 13, 2025. If this is still posting after mentioned date, then we are still considering applications.