Join Visa University and play a key role in ensuring employees at Visa are equipped with the necessary skills and knowledge to excel in their roles.
The Senior Manager, Learning Designer is responsible for collaborating with professionals across the organization, partnering directly with subject matter experts (SMEs), and leading the design of modern learning solutions that drive business impact and performance. This role will focus on creating front-end learner experiences enhanced by Generative AI capabilities and tools, ensuring interactions are intuitive, engaging, and personalized. The ideal candidate will have demonstrated excellence in human-centered design and learning design strategy, while also bringing experience in leveraging Generative AI to create innovative, scalable learning experiences. Familiarity with learning design tools and technology is essential to ensure solutions are interactive, adaptable, and aligned with business needs. Success in this role requires strong operational execution, the ability to navigate complex and matrixed organizations, effective stakeholder management, optimization of vendor partnerships, and an AI-driven growth mindset for ongoing professional development.
This role will report to the Director, Learning Experience supporting Global Product and Value Added Solutions (VAS) Learning at Visa University.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Responsibilities:
Learning Strategy & Instructional Design:
- Partner with the Director of Global Product & VAS Learning Experience and learning partners on upcoming roadmaps/projects engaging in discovery, design, capacity planning and resourcing
- Integrate Generative AI into both content development and learner experience design—using AI-driven personalization, adaptive pathways, and conversational interfaces to elevate engagement and scalability.
- Collaborate with Subject Matter Experts (SMEs) across Visa to understand learning needs and design effective and efficient learning curriculum and solutions, leveraging the latest in adult learning principles, internal guidelines, accessibility/WCAG, and design thinking
- Design and develop innovative and scalable global learning solutions using immersive learning technologies that leverage AI, methods and formats (i.e., rapid eLearning authoring tools, custom graphics, audio, and video) to meet business objectives and drive impact
- Demonstrate proficiency in designing for multiple learning modalities, including virtual/instructor-led training, collaborative/social, and on-demand learning solutions to support global audiences
- Stay current with industry trends and emerging learning technologies—including the integration of generative AI into both content development and the learner experience—to continuously elevate our learning products and solutions.
Vendor Management:
- Understanding of learning design principles to review vendor-created content and ensure it aligns with learner needs
- Engage with vendors to scale and augment development of learning interventions and team capacity
- Handling unexpected project roadblocks such as delays, budget overruns, or stakeholder feedback that requires content redesign
- Anticipating and mitigating vendor-delivered content risks if deliverables do not meet expectations
Program & Project Management:
- Foster strong collaborative relationships with business stakeholders to ensure alignment of learning solutions and drive successful project outcomes and satisfaction.
- Partner with program management, facilitation, business enablement, and other project members to ensure learning solutions are implemented seamlessly, on time, and within budget
- Manage multiple projects in a fast-paced environment while ensuring delivery of best-in-class experiences
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.