We are seeking a highly analytical Director to join our global GCAR and VRIP team, focusing on data compromise liability and compliance events within the Visa payment ecosystem. This role will support and drive our Global Compromise Account Recovery (GCAR) and Visa Integrity Risk Program (VIRP) efforts, a core component of ecosystem security within Visas Payment Ecosystem and Control (PERC) team. The successful candidate will serve in a critical position supporting the investigation, management, and resolution of data compromise cases across global markets. This role ensures accurate case processing, timely reporting, and clear, effective communication with both clients and internal stakeholders.
Working closely with the GCAR Global team, acquirers, and global investigation teams, the position will handle complex datasets, interpret program rules, and uphold the highest standards of quality, compliance, and service delivery. The ideal candidate is detail-oriented, highly organized, and adept at managing multiple priorities in a fast-paced, deadline-driven environment.
The role will also help lead a team of compliance investigators conducting research and analysis into merchants conducting sales of high risk or illegal content. This will include ordering and performing testing, undertaking legal reviews along with merchant and acquirer identification and case preparation for the regional Risk teams.
This position will have dual reporting responsibilities to the Global Head of Visas Global Risk Investigations, Account Information Security and Global Compromise Account Recovery, and to the Global Head of Visas Integrity Risk Program.
This role requires both technical compliance expertise and strong communication skills, supporting US hours to ensure effective collaboration and client engagement.
Position’s Primary Responsibilities – GCAR
Program Administration
Provide administrative and backup support for the GCAR program to ensure operational continuity and compliance with program standards.
Case Management
Manage the case pipeline, including adding new cases, updating details, researching case data (e.g., dates, BINs), and ensuring accurate liability calculation documentation.
Data Review and Reporting
Run monthly reports, perform threshold triage, and prepare weekly, monthly, quarterly, and ad hoc reports on GCAR performance metrics for management.
Stakeholder Collaboration
Partner with GCAR leadership, acquirers, and investigation teams to determine case ownership, align forensic parameters, and gather necessary sales and calculation data.
Documentation and Communication
Review forensic reports, extract key data, and compile qualification summaries, acquirer packages, appeal responses, and other case materials.
Work with regional teams to complete required documentation.
Client Support
Serve as a key point of contact for GCAR program rules, respond to client inquiries, and prepare customized communications that are clear, professional, and aligned with program standards.
Quality Assurance
Audit outgoing communications for accuracy, consistency, and compliance and ensure all deliverables meet or exceed Service Level Agreement (SLA) requirements.
Process Support
Assist with monthly billing file creation, approval, and validation.
Contribute and drive process improvement initiatives within the GCAR program.
Position’s Primary Responsibilities – VIRP
Create analysis of transaction data and conduct research to identify non-compliant activity or trends.
Track and control compliance action plans submitted by clients and ensure they are tracked to resolution.
Manage internal and external relations within compliance enforcement and processes, escalating where appropriate to Rules and Compliance senior management to minimize brand and reputational risk exposure.
Collate, analyze, and publish management information, statistics, and performance criteria relating to compliance processing to help define the global and regional compliance strategy.
Participate in the development and execution of activities and programs aimed at improving client and/or internal satisfaction.
Establish and maintain relationships with clients and other entities related to Rules and Compliance responsibilities include participating in activities related to inquiries or action plans as required.
Interact with clients, Visa Inc. Sales Account Executives, and CS Account Managers to ensure client understanding and compliance with Visa Rules.
Execute Visa Integrity Risk Program procedures, as developed and updated over time.
Manage multiple compliance actions with business function owners, prioritizing as appropriate.
Assist in defining and creating yearly strategies and plans to support relevant compliance programs.
Work independently and within a global team, with flexibility to collaborate across time zones for effective communication and consistent support worldwide.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.