The Service Experience organization serves as the bridge between Client Services and internal teams, ensuring our customers remain at the center of our business operations, products, and enhancements. We use shared goals and data-driven insights to refine and improve the way services are delivered.
In this role, you will contribute to a variety of service experience initiatives, with your first major assignment being to support and help execute a critical migration project. You will work closely with cross-functional partners to ensure a smooth transition while maintaining high service standards for our clients. Beyond that, your responsibilities will include process mapping, and providing data-driven insights to inform decision-making and continuous improvement efforts.
What You’ll Do – Day to Day
Support and execute migration activities in collaboration with regional and functional teams, ensuring minimal disruption to client experience.
Maintain and create artifacts such as end-to-end journey maps and Visio process flows to document and communicate service processes.
Identify differences or inefficiencies across regions and work with stakeholders to align on consistent, effective practices.
Maintain a continuous path of global Client Services communication to provide timely updates and feedback to internal teams.
Provide technical delivery & implementation expertise and engagement for the successful deployment of the Cybersource services
Provide ongoing technical expertise, guidance, and support to new and existing clients
Use your Cybersource product knowledge to scope, refine, and shape the client’s project work
Continue to develop your knowledge – the payments space is ever changing and the skills we need are evolving.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.