We are looking for a high-performance individual to join its Implementation Services practice and play a key role in developing and delivering high impact projects in Santiago de Chile. The potential candidate will proactively engage with Visa Clients, by delivering, implementing and executing projects and solutions on behalf of issuers, acquirers and merchants. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner.
The Implementation Services Manager will support the design, implementation and execution of VCA’s recommendations. This individual will shape delivery frameworks and methodologies and lead end-to-end implementation of customer lifecycle programs and campaigns, card portfolio solutions, product development/redesign projects, process improvements, and any enablement required to drive payment volume, revenue growth and efficiencies on behalf of our partners across the LAC region.
This role will combine commercial intelligence with Visa’s data assets, proprietary analytical solutions, cutting edge digital platforms, program capabilities, CRM best practices and partnerships to enable engaging interactions, optimized results and product enhancements.
The potential candidate will proactively develop and carry on innovative and value-added use cases ensuring a smooth execution across all program stages including design, planning, segmentation, targeting, offering, distribution, reward fulfillment and performance management.
Specific duties and responsibilities for this position include but are not limited to:
- Campaign Management and Execution: Define and complete campaign briefs reflecting the objectives and mechanics to execute. Provide guidance, oversight and accountability for programs including coordination with internal teams and external partners. Establish timelines of projects and ensure execution meets deadlines. Plan, execute, and measure experiments and conversion tests Instrument conversion points and optimize user funnels.
- Performance Management & Reporting: Track and measure program KPI’s. Analyze results, provide insights and foster a virtuous cycle of continuous improvement.
- Collaboration: Serve as liaison with functional teams ensuring consistency and collaborative working environment throughout Visa’s local, regional and global groups.
- Data Management: manipulate and mine data proficiently through existing tools or programing skills, as well as augment traditional data with complementary sources
- Data Descriptive Analysis: structure information in the most optimal way to accomplish and streamline ETL processes, as well as perform analysis to summarize business, portfolio, client and account level trends. Identify and inform opportunities.
- Understand client needs and present tailored solutions
- Quantify solution value and differentiation
- Create sales materials and presentations
- Identify key stakeholders and processes
- Lead the team effectively
- Communicate solutions effectively to both technical and non-technical stakeholders
- Foster cordial relationships among different groups by displaying strong diplomacy skills
- Maintain a deep understanding of the competitive environment for Visa solutions
- Leverage understanding to shape solutions that differentiate Visa
- Communicate technical and non-technical aspects of solutions
- Build relationships for cross-selling and up-selling
- Work comfortably with diverse Visa clients
- Align all sales materials with Visa's core values and brand identity
- Develop profitable pricing strategies
- Demonstrate strong project and program management skills
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.