Team Summary:
Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most strategic problems for our clients.
Within VCA we have a dedicated service line, Visa Implementation Services (VIS) with specialized experts who are routinely embedded into clients to offer hands on execution support. From our collective experience we have amassed an extensive set of best practices we leverage to help partners manage customer relationships, portfolio levers and product development.
What a Sr. Client Consulting Manager of Portfolio Optimization does at Visa:
The Senior Client Consulting manager will be responsible for leading client engagements. Typically, this will involve the senior consulting manager interacting with the client team and internal staff, and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations.
Client Program Delivery:
- Lead and facilitate Portfolio Optimization related discussion with the client to identify potential opportunities, scope projects, pitch proposals and deliver end to end activities to grow the client's portfolio
- Provide professional consultancy to clients covering both strategic and tactical aspects based on data and insights
- Set KPIs for successful initiative execution and align them with the client
- Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly, at times physically support implementation at the client site
- Collaborate with data science team to utilize our advanced data analytics capabilities
- Work closely across multiple team functions including wider VCA, Product, Sales, Regional and Marketing team to acquire specific subject matter expertise as needed
- Manage budget and forecasts in collaboration with the client and third-party suppliers
- Develop and share best practices to guide and inspire clients and the wider Visa organization
- Ability to playback results and success of program to clients, leading to renewed contracts and program extensions
On a project-by-project basis:
- Develop fact base by undertaking client interviewing, collecting and analysing inputs such as client data, process flows, policies, competitive, industry and environmental information
- Manage execution of one or more project engagements, building client relationships, utilizing governance frameworks and mitigating / resolving complex problems that emerge
- Identify solutions and recommendations that address client objectives and result in performance improvement, leverage relevant VCA methodologies, frameworks and global best practices
- Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly, at times physically support implementation at the client site
Projects you will be a part of:
Potential projects could include implementation services to support client’s long term business journey, strategy development for new business agenda, new business/product/service development and go-to-market strategy, development of industry landscape evaluations to inform payments strategies, and optimization of client customer experience and supporting processes.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.