With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
The Business Analyst is a strategic enabler of insight and impact within the Customer Value Practice—translating complex data into clear, actionable intelligence that drives transformation across programs and practices. This role blends analytical rigor with compelling storytelling to inform executive decisions and elevate operational excellence.
The Business Analyst contributes to AI-powered transformation through data-driven insights, interactive dashboards, and performance measurement frameworks. While not solely focused on AI, the role actively identifies opportunities to amplify value through intelligent analytics. This includes:
• Designing executive-ready dashboards that track KPIs and program health.
• Crafting compelling data narratives that influence strategic direction.
• Embedding analytics into transformation programs to ensure measurable outcomes.
• Partnering across verticals and horizontals to ensure data quality, consistency, and relevance.
3 days / week in-office
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.