Essential Functions
We are seeking a Site Reliability Engineer to work in the Product Reliability Engineering function within Operations & Infrastructure. This individual will:
- Perform day-to-day site reliability engineering functions including maintenance and incident resolution for Visa's applications, products, and services.
- Perform ongoing/proactive analysis of applications to detect potential problems and actively engage & facilitate the discussion to find the best possible solution.
- Work under direct supervision to ensure on-time delivery of projects, and production support plans for upgrades, enhancements, and deployments.
- Work closely with service partners such as product development, engineering teams to seamlessly implement the innovative solutions to improve the reliability, scalability, and efficiency.
- Assist in automating the routine tasks and processes to improve overall efficiency and reduce human errors.
- Actively participate in troubleshooting activities and SWAT calls and drive investigation towards swift resolution.
- Build comprehensive and robust documentation repositories that can facilitate knowledge transfer among PRE and Global Operations peers.
- Assist the team with implementing GenAI and machine learning trends to continuously optimize the application reliability and efficiency.
- Participate in on-call roster to support business including off-hours.
- Self-motivated, and have excellent interpersonal and communication skills.
*This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.