This is a Management Career role that will be instrumental in providing support to the global CIE leadership team to achieve the future of CIE. As a Director within CIE, you will lead a high-performing team responsible for developing and delivering operational performance reporting and analytical insights that drive strategic workforce planning and operational excellence. You will partner closely with global CIE leadership and cross-functional stakeholders to shape the future of CIE through data-driven decision-making, resource optimization, and proactive performance management.
This role requires a strategic thinker and hands-on leader who can manage complex analytics initiatives, guide team execution, and influence senior stakeholders across the organization
Core Responsibilities
- Team Leadership & Development: Lead, mentor, and develop a team of analysts responsible for operational reporting, workforce analytics, and performance insights. Foster a culture of innovation, accountability, and continuous improvement.
- Strategic Workforce Planning: Own and evolve workforce planning strategies aligned with CIE’s future-state vision. Oversee resource planning, daily work distribution, and load leveling of case volume across global operations.
- Finance & Forecasting: Serve as a strategic liaison to identify and forecast operational needs, develop cost-benefit analyses (CBAs), and uncover opportunities to drive incremental revenue. Lead efforts to innovate, scale, and mitigate risk across the ecosystem, particularly in high-volume operational environments
- Operational Performance Reporting: Establish and manage regular reporting cadences to monitor key performance indicators, workforce metrics, and operational health. Ensure reporting is timely, accurate, and actionable.
- Advanced Analytics & Insights: Guide the team in collecting, analyzing, and interpreting complex datasets to identify emerging trends, business risks, and growth opportunities. Deliver insights that inform strategic decisions and operational adjustments.
- Data Governance & Quality: Oversee data sourcing, validation, and quality assurance processes. Resolve anomalies and implement scalable solutions to maintain high data integrity across platforms.
- Stakeholder Engagement: Collaborate with global CIE leaders and cross-functional teams to gather requirements, prioritize analytics initiatives, and ensure alignment on goals and deliverables.
- Visualization & Storytelling: Drive the creation of compelling dashboards, presentations, and visualizations that translate complex data into clear business narratives for executive audiences.
- Process Ownership & Optimization: Own and continuously improve team processes, tools, and methodologies. Ensure analytics initiatives are delivered on time and aligned with business priorities.
- Strategic Enablement: Support the development of strategic plans and business integration materials through data analytics. Influence decision-making at the leadership level with evidence-based recommendations.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.