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Visa Corporate IT (CIT) group is undergoing a major transformation to become a true engineering organization, prioritizing customer experience and end-user support. We are seeking a highly organized Application Support Specialist for Corporate Technology Support Organization with excellent communication and visual presentation skills. Acting as an individual contributor, this role will provide expert (L2 level) support and maintenance for software applications, resolve complex technical issues, collaborate with various departments, and implement best practices to enhance service delivery and user satisfaction.
Role & Responsibility
Provide level 2 support to resolve incidents as per the SLA.
Maintain internal and vendor applications to meet standards.
Ensure data privacy requirements are up-to-date in the Data Privacy Tool.
Fix security vulnerabilities within the given timeframe.
Follow IAM policies and procedures.
Work with vendors and the Operational Resiliency team to assess service impacts and define recovery metrics.
Report noncompliance situations.
Ensure operational excellence for full stack services.
Offer off-hours support for critical incidents as needed, adhering to the SLA.
Maintain clear communication with the project team and stakeholders.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.