The Operations Delivery Analyst – AI Focus , will play a critical role in optimizing operational processes through data-driven insights and AI-powered solutions. This position supports the Operations Delivery team by analyzing workflows, identifying automation opportunities, and implementing AI tools to enhance efficiency, scalability, and service quality.
Key Responsibilities:
Process Analysis & Optimization:
- Assess current operational workflows and identify areas for improvement using data analytics and AI-driven insights.
- Develop and maintain process documentation and performance dashboards.
AI Integration & Automation:
- Collaborate with technology teams to implement AI-based tools for predictive analytics, process automation, and decision support.
- Monitor and evaluate AI solutions to ensure accuracy, compliance, and alignment with business objectives.
Data Management & Reporting:
- Collect, clean, and analyze operational data to generate actionable insights.
- Prepare regular reports and presentations for leadership on performance metrics and AI impact.
Stakeholder Collaboration:
- Work closely with Operations Delivery leadership, IT, and business units to align AI initiatives with strategic goals.
- Support change management and training for teams adopting AI-driven processes.
Risk & Compliance:
- Ensure AI implementations adhere to data privacy, security, and regulatory standards.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.