In this highly visible role within the Global Sales and Commercial Operations team, you will oversee the client insights program, manage the annual client engagement survey, develop methods to collect more comprehensive feedback, and convert findings into measurable actions. You will partner closely with Research partners, Technology, Sales Operations, and Marketing to design and launch surveys, connect data sources, surface trends for functional leaders, and operationalize closed-loop improvements across regions. You will also lead day-to-day ownership of our CEM platform (e.g., Medallia and Qualtrics) driving adoption, integrations, training, and governance, while defining KPIs and reporting impact to senior stakeholders.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.