The Americas Customer Success Team enables customers to deploy, adopt and optimize M365 Copilot and related technologies. Our core goals are to remove technical blockers, identify use case scenarios, and align with engineering when new features are needed. The Americas team covers all "Enterprise Operating Unit" (EOU) in Canada, LATAM and the US, providing local assistance wherever needed. This team serves as a liaison between the field, engineering, and the product group to ensure relevant, timely feedback is heard. We identify business value for our customers, while meeting internal business goals to expand M365 Copilot adoption. This role also works alongside customers to co-build AI Agents in Power Platform, Copilot Studio, and other technologies. The Americas Customer Success Team works with Frontier Technologies, and delivers the earliest customer engagements on these new topics.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join the Americas CE&S team and help us build a future where customers achieve their business outcomes faster with technology that does more.
We are looking for a Americas Cloud Solution Architect - M365 Copilot, who drives our customers’ generative AI transformation on the Microsoft platform. This is a customer-facing role, helping customers to leverage their Microsoft investments through architecture, implementation and optimization engagements.
This role also includes elements of adoption change management to enable companies to adopt generative AI in an effective way. The ideal candidate must be able to speak to both technical and business decision makers to maximize a customer’s success.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.