We are seeking a Design Manager with deep expertise in Research, Service Design, and Product Design (UX/UI). This role is designed for a strategic thinker with a strong attention to detail, compelling storytelling skills, and a commanding executive presence in client engagements. You will be responsible for bridging the gap between high-level business strategy and technical implementation, leading communication with engineering teams to bring complex digital experiences to life.
Purpose
Lead and execute end-to-end initiatives across the entire product lifecycle Discovery, Definition, and Delivery, working within multidisciplinary teams to solve user pain points and commercialize next-generation payment and money movement experiences.
Key Responsibilities
1. Research & Service Design
User Research: Plan and execute qualitative and quantitative research (interviews, moderated/unmoderated testing, surveys, diaries, and benchmarking) to validate value propositions.
Insight Synthesis: Translate complex findings into actionable artifacts, including personas, experience maps, service blueprints, JTBD (Jobs to be Done), and opportunity trees.
Strategic Facilitation: Design and facilitate immersions, strategic workshops, and co-creation sessions with both clients and end-users.
Advocacy: Act as the ultimate advocate for the user, justifying design decisions through Human-Centered Design (HCD) principles.
2. Product Design (UX/UI) & Delivery
Product Definition: Define digital products and services from scratch based on business findings, user needs, and technological capabilities.
Execution: Lead Design Sprints to analyze and redesign digital experiences, including flows, high-fidelity UX/UI, and interactive prototypes ready for validation.
Design Systems: Demonstrate hands-on experience with components, design tokens, and guidelines. Contribute to and lead the Design System strategy to guide other designers during the implementation phase.
Heuristic Evaluation: Perform expert evaluations and prioritize design iterations accordingly.
3. Design Leadership & Client Engagement
Executive Presence: Lead client engagements through executive storytelling, high-impact presentations, objection handling, and stakeholder alignment.
Cross-functional Collaboration: Work seamlessly with product, engineering, business, and data teams to ensure design integrity from imagination to commercialization.
Agility: Thrive in fast-paced, ambiguous environments, prioritize tasks effectively while clearly communicating risks and strategic decisions.
Candidate Profile
The Design Expert: A hands-on designer fluent in design thinking, research, service design, prototyping, and UI/UX.
Industry Fluency: Ability to speak product development and a desire to develop a nuanced understanding of emerging digital payment trends and financial services.
Consultative Mindset: Highly motivated and people-oriented, with the ability to help clients bring new solutions to life in the corporate, commercial, and consumer sectors.
Technical Communication: Capable of leading technical discussions with engineering teams to ensure designs are feasible and correctly implemented.
Additional Information
Travel Requirements: This position requires the incumbent to travel for work up to 5% of the time.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.