The role of the Case Investigations & Enforcement team is to establish and enforce common interoperable rules and standards for our products and services by which clients must operate their Visa programs. The services provided include Rules management, Rules enforcement and Risk investigations, which are provided to ensure the safety, security, and integrity of the payment system and to support Visa clients in the development of their electronic payments business.
This is an individual contributor operational role, to provide support with respect to creating and implementing compliance solutions that meet the regulatory and strategic compliance objectives of Visa and its Clients with respect to the Visa International By-Laws, Visa Core Rules & Product and Service Rules and associated Supplemental manuals.
The jobholder will help coordinate important programs promoting the integrity of Visa transactions. The position will be primarily accountable for proactively investigating Visa Rule violations in relation to the Merchant Category Code & Recurring compliance programs, as well as developing detailed data analysis to support these programs. The role will manage internal and external relations within the context of compliance negotiations and enforcement (non-compliance assessments) and escalation where appropriate to the Rules and Compliance senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise.
The role works on smaller projects under supervision. The compliance issues are not typically complex but may require understanding of other job functions. May delegate tasks and review others' work products for less complex projects within the job function and communicate with contacts typically within the vertical.
Essential Functions
The role will ensure that clients are compliant to the Visa rules, monitor, investigate and validate the compliance status of Clients and, where necessary, pursue corrective and negotiated action. The primary focus is to bring Clients into compliance with the Visa Rules, specifically the Merchant Category Code & Recurring Program rules. The role is also responsible for negotiating compliance action plans with Clients, using discretion within the regulatory framework, while assessing the impact on the Visa brand, the integrity of the network, the client’s businesses and the feasibility of suggested remedial action.
The role is responsible and accountable for:
- Ensuring that Clients are compliant to the rules and to monitor, investigate and validate the compliance status of Clients and where necessary to pursue corrective and negotiated action with the Clients to bring them into compliance.
- Creating analysis of transaction data and various websites research to identify non-compliant activity or trends.
- Managing internal and external relations within the context of compliance enforcement (non-compliance assessments) and processes, escalating where appropriate to the Rules and Compliance senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise.
- Providing prompt, accurate responses to questions about Merchant Category Code & Recurring Program rules
- Ensuring all management information statistics and performance criteria and trends relating to Compliance processing are collated, analyzed, published and fed back to team members to help define the compliance strategy for Visa Inc. globally and regionally.
- Participating in the development and execution of activities and programs aimed at improving Client satisfaction.
- Tracking and control of Compliance actions plans as submitted by Clients and ensuring they are tracked to resolution.
- Interacting with Clients and Visa Inc. Sales Account Executives and CS Account Managers to ensure Client understanding and compliance with the Visa Rules
- Execution of the Rules and Compliance procedures, as developed and updated over time as the function progresses
- Management of multiple compliance actions with Business Function owners at any one time prioritizing
- Assist in the definition and creation of yearly strategy and plans to support the relevant compliance programs
- Provide Clients and staff with accurate interpretation and analysis of the Visa Rules in response to telephone or written inquiries and proposed Client or Merchant activities, and as a full project team member for assigned projects as required.
- Capable of working independently and within a global team, with flexibility to collaborate across time zones for effective communication and consistent support to teams and clients worldwide.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.