AppleCare Data Scientist

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. At Apple, we believe in delivering an unparalleled customer experience! The AppleCare Business Insights, Operations, and Systems (ACBIOS) team contributes to this mission by transforming complex data into actionable insights to drive enhancements to Apple products, services, and the end-to-end customer journey. We are seeking a Data Scientist to lead high-impact initiatives focused on understanding and optimizing the cross-channel customer journey. The ideal candidate will possess deep attention to detail, proficiency in a broad range of data modeling and visualization tools, and the ability to effectively communicate methodology and findings to business partners.