Visa Direct is Visa’s real-time payment platform that enables secure, instant, and global money movement across cards, accounts, and wallets. It supports a wide range of use cases including P2P transfers, B2C disbursements, cross-border remittances, and B2B transactions. Visa Direct is a strategic growth engine within Visa’s Commercial & Money Movement Solutions (CMS) division.
As a Lead Technical Program Manager in the Visa Direct PMO, you will lead the execution of Visa Direct initiatives by managing cross-functional teams, driving complex integrations, and delivering scalable solutions that enhance speed, reliability, and user experience. You’ll collaborate with product, engineering, and external partners to expand capabilities and advance Visa’s mission to become the one-stop-shop for global money movement. You must possess a strong background in software development processes along with proven leadership, facilitation, and collaboration skills. This role is responsible for the end-to-end execution of assigned projects and scrum teams, ensuring timely and high-quality delivery from concept through implementation. The ideal candidate is adaptable and thrives in both Agile and traditional environments, with a growth mindset and a process-driven approach. Success in this role requires the ability to navigate ambiguity, embrace change, and continuously learn emerging technologies—including Gen AI and Agentic AI.
Essential Functions:
- Lead end-to-end execution of complex initiatives from concept through delivery, ensuring timely, high-quality outcomes.
- Develop and manage integrated plans and schedules to track progress and dependencies across internal and external teams.
- Drive program execution across geographically distributed teams using Agile, Scrum, and Lean methodologies.
- Partner with Product and Technology leads to drive Quarterly Execution Planning (QEP), leveraging Jira Align as the single source of truth.
- Facilitate prioritization of initiatives and epics aligned to organizational objectives (OKRs) and workforce capacity.
- Manage team rosters and resource data within Jira, Jira Align, and Polaris.
- Ensure effective participation across programs in QEP activities, collaborating with Operations, Cybersecurity, and other Visa Technology verticals.
- Proactively identify and mitigate risks, issues, and dependencies while maintaining transparency with stakeholders.
- Ensure compliance with Visa’s Agile Management Methodology (AM2), Secure Software Development Lifecycle (SSDLC), and Product Lifecycle Management (PLM) processes.
- Support internal and external audits to ensure continuous audit readiness and process compliance.
- Provide clear, inclusive, and timely communication across all stakeholders to support decision-making and change adoption.
- Contribute to continuous improvement initiatives by promoting modern Agile, Lean, and design-thinking practices.
- Coach and mentor other program managers, fostering a culture of learning, inclusion, and collaboration.
- Perform additional responsibilities as required.
Who You Are
- A collaborative leader who values diverse perspectives and builds trust across teams.
- A strategic thinker who can connect business goals with technical execution.
- A problem-solver who thrives in dynamic, fast-paced environments.
- A lifelong learner who embraces change and emerging technologies.
This is a hybrid position. Expectations of days in office will be confirmed by your hiring manager.