The Business & Industry Copilots (BIC) group is a rapidly growing organization responsible for the Microsoft Dynamics 365 suite of products, Copilot Studio, Power Apps, Power Automate, Dataverse, and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications, and this organization is at the heart of how business applications are designed and delivered.
We are the Customer Experiences Team within BIC, accountable for the end-to-end AI transformation of Microsoft Sales & Customer Success experiences. The goal of Customer Zero Engineering is to build the next generation of our applications running on Dynamics 365, AI, Copilot, and several other Microsoft cloud services to drive AI transformation across Sales & Customer Success organizations within Microsoft. We innovate quickly and collaborate closely with our partners and customers in an agile, high-energy environment. Leveraging the scalability and value from Copilot Studio, Azure, and Power Platforms, we ensure our solutions are robust and efficient. Our organization’s implementation acts as a reference architecture for large companies and helps drive product capabilities.
As a Principal Product Manager on the team, you will strategize, envision, and build the next wave of AI solutions. Your work will directly impact multi-billion-dollar businesses—fueling revenue growth, enhancing competitive advantage, and optimizing margins. You’ll work across our engineering teams and partner closely with business leaders and some of the most innovative companies in the world to deliver engaging and transformative AI solutions for Microsoft Sales and millions of end-users while also driving our platform growth strategy. This role is an excellent opportunity for an AI-focused product manager with demonstrable experience in shipping AI-first products and services to customers and partners.
In this role, you will also help push the latest AI frontiers, including autonomous agentic workflows, deep research and reasoning, and multi-agent frameworks. We maintain a focus on delivering high-quality user experiences, from conversational UX to emerging interaction models across the Microsoft and Copilot ecosystem.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.