This position’s daily responsibilities include receiving, processing, and responding to customer billing questions and requests. Resolving such requests will require the ability to learn and navigate through multiple systems and the ability to learn and follow published policies.
- Assist with accounting, pricing updates, cash application, handling billing disputes, and preparing reports and analyses
- Process requests from customers both internal and external: answer billing questions, provide invoice copies, and update account information
- Reconcile pricing in the billing system to Customer quotes
- Month end reconciliation and flux analysis
- Collaborate with Sales and Sales ops to generate credits and backfills ensuring that policies and approvals are held to highest standards
- Assist with other aspects of the revenue process: prepare and send invoices, reconcile payments, address billing disputes, and resolve customer balances
- Collaborate with internal and external parties
- Perform special projects and ad hoc analyses as needed
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.