Provide project management support to Visa clients (financial institutions and processors) operating in the EU region, ensuring expectations are met or exceeded. Manage a wide variety of project initiatives, primarily around IT infrastructure, using project management best practices and skills.
Cooperate directly with clients to understand their setup requirements, facilitate new requirements around installations, conversions and maintenance requests without operational impact.
Provide consultation sessions to clients and internal implementation teams and act as the subject matter expert for the connectivity products supported.
Coordinate efforts with other internal and external project resources to ensure deliverables and commitments are met.
Work closely with Visa’s technology and product teams to understand new business initiatives, as well as impact on current and new client projects.
Responsible for own workflow assignments and must be able to take initiative to resolve problems and meet deadlines.
Proactively identify and recommend opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction.
Build and enhance positive working relationships with internal and external stakeholders.
Prepare and maintain detailed project artifacts, including project plans, status reports, meeting minutes, issues logs in support of client projects and/or initiatives. Apply Visa processes and approaches to be in line with client requirements.
Manage internal and external project communications (meeting minutes, dashboards, etc.), providing regular and consistent updates to appropriate parties.
Report on client project accomplishments and deliverables to management and different stakeholders.
This position may require off scheduled work including late evenings / weekends in support of client and company configuration changes and associated post-production validation.

Technical Project Manager